Eligibility: Replacement is offered for books that arrive damaged, defective, incorrect, or incorrectly shipped.
Definitions:Incorrect means the wrong title, edition, or format was sent compared to what the customer ordered.Incorrectly shipped means the right book was sent, but there was a delivery mistake (e.g., wrong address, wrong quantity, or mismatched shipping label).
Timeframe: Requests must be made within 7 days of delivery.
Process:Customers provide order details and photos of the issue.A replacement copy will be shipped free of charge.
Exclusions: Replacement is not available for issues caused by customer mishandling (e.g., torn pages after delivery).
